Terms & Conditions General Terms

Definitions and key terms

To help explain things as clearly as possible in this Refund Policy, every time any of these terms are referenced, are strictly defined as:

• Cookie: small amount of data generated by a website and saved by your web browser. It is used to identify your browser, provide analytics, remember information about you such as your language preference or login information.
• Company: when this policy mentions “Company,” “we,” “us,” or “our,” it refers to OK Recharge, a mobile application of “Mr. Suresh Mandawliya” doing his business with trade name “Maruti Nandan Enterprises” that is responsible for your information under this Refund Policy.
• Customer: refers to the company, organization or person that signs up to use the OK Recharge Service to manage the relationships with your consumers or service users.
• Device: any internet connected device such as a phone, tablet, computer or any other device that can be used to visit OK Recharge and use the services.
• Service: refers to the service provided by OK Recharge as described in the relative terms (if available) and on this platform.
• Website: OK Recharge."’s" site, which can be accessed via this URL: https://okrecharge.co.in/
• You: a person or entity that is registered with OK Recharge to use the Services.

USING THE OK RECHARGE, RECHARGE FEATURE IN THE OK RECHARGE APP INDICATES YOUR AGREEMENT TO ALL THE TERMS AND CONDITIONS. HENCE, PLEASE READ THESE TERMS CAREFULLY BEFORE PROCEEDING

By impliedly or expressly accepting the Recharge T&Cs, you also agree and consent to be bound by all OK Recharge Policies including the Privacy Policy.

General Terms for Recharge:

• Users may note that OK Recharge is only a facilitator of payments and is not a party to the payments.
• o OK Recharge facilitates Recharge services by allowing you to pay for the Mobile Postpaid, Prepaid Recharge and landline Phone Bill Payment, DTH and other services provided by OK Recharge from time to time which are available under “Mobile Recharge and TV Recharge” section of Mobile APP through a) aggregators with whom OK Recharge has a contract or b) through the Bharat Bill Payment Operating Unit (BBPOU) infrastructure where the Merchant is registered with NPCI for Bill payments.

Setting up Recharge:

• In order to make the recharge you will have to provide the unique customer identity/ subscription identity number or bill number or registered mobile number, registered telephone number or such other identifier(s) which are required to fetch the payment/subscription due or bill value, subscription plan, due date, outstanding amount due and such other information necessary to enable the payment to your account with the Merchant.
• You authorize OK Recharge to access, fetch, share, use, store the information related to your account with the Merchant for Recharge & Bill Pay Services on an ongoing basis on your behalf for the said purposes.
• You understand that correctness of information is of utmost importance for fetching the right bill and subscription value and you accordingly confirm to ensure and be responsible for the correctness of the identifier information.
• You understand that the amount to be paid, recharged or subscription value is an agreement between you and the Merchant and OK Recharge has no obligation to verify the correctness of the same.
• You agree to keep your account information upto date and comply with the terms and conditions at all times otherwise OK Recharge has the right to suspend the account or deny any services.
• You agree that for providing the Recharge Services the User identifier data, location/state and/or kyc information / any other personal information would be required to be shared with the Merchant/ biller for tax /GST purposes.
• You agree and authorize OK Recharge to communicate with the Merchant, third party service providers, aggregators with your account information for processing the transaction,
• You also agree that OK Recharge may set up reminder facility or auto payment facility which you expressly consent to and understand that payment once made to the Merchant for Recharge and Bill Pay is non - refundable. o You shall be responsible for any duplicate standing instructions for payment or delayed payments or any penalty/ interest levied by the Merchant on the payments made. It is re-iterated that OK Recharge only facilitates the payments to the Merchants on your behalf.

Charges:

• There may be charges for access, third party payment or such other data fees from third party payment participants and/ or Billers which you expressly agree and shall not hold OK Recharge liable for the same.

Your Responsibilities:

In connection with your use of the OK Recharge Recharge Service, it shall be your responsibility to adhere to the following:

• You should verify from the transaction history and/or the notifications about the success or failure of the transaction.
• You shall be responsible for any charges levied by the Merchant/Biller in relation to the Recharge services that can deducted from your account or that are added to your bill / subscription fees.
• You shall be responsible for keeping a track of your periodic bills, subscription fee and recharge expiries and or due dates of any utilities/ services or recurring charge services that you have availed and OK Recharge shall not be responsible for any technical issue related to periodic retrieval of the bills from the Billers or any errors / discrepancies in the Bills.
• You shall be responsible for scheduling your bill payment and you understand that the payment realization time shall vary from Merchant to Merchant and it is only based on your instructions that we will make the payment. We shall not be responsible for the delays/ reversals or failure of transaction.

User Errors:

• If you erroneously send a payment to the wrong party or wrong biller or double pay or send a payment for the wrong amount (for instance a typographical error at your end) your only recourse will be to contact the Merchant /Party to whom you have sent the payment and ask them to refund the amount. OK Recharge will not reimburse you or reverse a payment that you have erroneously made

Disclaimers:

• You agree that all risks arising from online transactions will be borne by You.
• OK Recharge and third-party partners make no warranty, express or implied regarding the quality of Services including but not limited to: i) the Services will meet your requirements; II) the Services will be uninterrupted, timely or error free; or III) any products, information or material obtained by You in connection with the services will meet Your requirements.
• Except as expressly provided herein and to the full extent permitted by law, the Wallet feature is provided "as is", "as available" and "with all faults". All such warranties, representations, conditions, undertakings and terms, whether express or implied, are hereby excluded. It is Your responsibility to evaluate the accuracy, completeness and usefulness of the Services and other information provided by OK Recharge or generally available. We do not authorize anyone to make any warranty on our behalf and You should not rely on any such statement.

Other Terms:

All other terms including terms such as User Registration, Privacy, User Responsibilities, Indemnification, Governing Law, Liability, Intellectual Property, Confidentiality and General Provisions etc. are deemed to be incorporated into these Terms of Use by reference to the General Terms.

Your Consent

By using our app, registering an account, or making a purchase, you hereby consent to our Refund Policy and agree to its terms.

Changes To Our Refund Policy

Should we update, amend or make any changes to this document so that they accurately reflect our Service and policies. Unless otherwise required by law, those changes will be prominently posted here. Then, if you continue to use the Service, you will be bound by the updated Refund Policy. If you do not want to agree to this or any updated Refund Policy, you can delete your account.